You can submit a written complaint about a service or our business to Obrt za prijevoz putnika Vector, vlasnik Stipo Vukoja:
- by email to info@fromsplit.com;
- by post to Primorska 74, 21213 Kaštel Gomilica, Croatia;
- at the business premises, in accordance with the notice displayed there.
Please include your name and reply contact, a description of the complaint, and the service date and route or booking reference, if available. A receipt or relevant message may help us investigate, but is not a condition for receiving your complaint.
We acknowledge receipt in writing without delay. We provide a written response within 15 days of receipt, clearly stating whether we accept the grounds of the complaint. Written complaint records are retained for one year from receipt, or longer only where another lawful basis applies.
For help during your journey or shortly before departure, call +385 95 574 9490. A phone call does not replace a written complaint when you want a written acknowledgement and response under this procedure.
If the dispute remains unresolved
You can obtain information on alternative consumer dispute resolution from the Mediation Centre of the Croatian Chamber of Trades and Crafts and its Court of Honour. Jurisdiction and procedural requirements depend on the relevant body's rules and the law. These options do not restrict your right to contact a competent court or supervisory authority.
Information on supervision and reporting is available from the State Inspectorate of the Republic of Croatia.