1. Service provider and scope
These terms apply to the use of fromsplit.com and services agreed with Obrt za prijevoz putnika Vector, vlasnik Stipo Vukoja, a Croatian passenger transport sole proprietorship, at Primorska 74, 21213 Kaštel Gomilica, Croatia, OIB 24540779324. Contact: info@fromsplit.com and +385 95 574 9490.
Your service description, the quote you accept and the confirmation of your agreement apply together with these terms and applicable law. Any specific conditions must be available to you before you commit to a booking or payment.
2. An enquiry is not a booking
This website presents services and allows you to send enquiries. Selecting a preferred date, route or number of passengers does not reserve a vehicle or pay for a service. An automatic enquiry acknowledgement is not a booking confirmation.
For a service arranged in advance, we first check availability and send a quote. A booking is confirmed when the essential details and acceptance are agreed and confirmed in writing, subject to any advance payment condition clearly stated in the quote. If such a condition applies, we also explain how long the quote remains valid. Please keep your quote and confirmation.
For a taxi journey arranged immediately before departure, the pricing method and journey conditions are communicated before the service starts, in accordance with the rules applicable to that type of transport.
3. Price and payment
“Price on request” means that we confirm the total price for your route, date, passenger count and service requirements. Prices are expressed in euros. Before you accept, you will receive the final amount including applicable taxes and mandatory charges or, if it cannot reasonably be calculated in advance, a clear method of calculation.
The quote states what is included and what costs extra. Admission tickets, a guide, meals, a boat, additional waiting time, parking or another service are not included merely because they relate to the destination or appear in a photograph. Their inclusion and any cost must be explained before acceptance.
The available payment method, payment deadline and any advance payment are stated in the quote. There is no automatic payment facility on this website. Additional services and charges outside the agreement require your prior acceptance. Please do not send card details in an enquiry or message.
4. Information needed for your journey
When arranging a journey, provide the exact pickup location and destination, date, time, number of passengers and approximate amount of luggage. For an airport or port arrival, we may ask for a flight or arrival reference to arrange your pickup.
Please tell us before accepting the quote if you need a child seat, transport for large luggage, mobility equipment or an animal, or accessibility assistance. We confirm transport suitability and equipment for the specific vehicle. Please do not include diagnoses or medical documents in an initial enquiry.
5. Routes, duration and additional services
Estimated duration depends on traffic, weather, border delays, destination access and agreed stops. The itinerary, departure and return times, and included services are confirmed in the quote. A city photograph accompanying a port or airport transfer illustrates the destination.
Transport with a driver does not automatically include a tourist guide. If a quote includes an additional service from another provider, its content and the contracting party will be clearly identified before acceptance. These terms do not exclude any responsibility we have by law for the agreed service.
If safety or objective circumstances require a change to the agreement, we will inform you as soon as possible. A material change to the service or price is not considered accepted simply because you submitted an enquiry. Your rights in the event of non-performance or a material change remain unaffected.
6. Pickup and safety
Please arrive at the agreed place at the confirmed time and let us know promptly about a delay. The quote sets out how flight or ferry delays are handled, the included waiting time and any additional waiting charges. Unlimited free waiting or automatic forfeiture of the entire payment should not be assumed.
Passengers must wear seat belts and follow reasonable safety instructions from the driver. Transport cannot be provided contrary to the law, vehicle passenger limits or safety requirements. Any refusal or interruption must be justified by specific circumstances; financial consequences are not determined arbitrarily.
7. Crossing a national border
For a cross-border route, check the documents and entry requirements applicable to your nationality, including documents and any necessary permissions for children. Listing a destination on this website does not guarantee admission to another country. Vector provides information about the agreed service; border authorities make their own decisions.
8. Changes, cancellations and complaints
Please see our Changes and Cancellations and Complaints pages. Cancellation conditions for a specific booking must be provided before you accept the quote.
9. Liability and consumer rights
We are responsible for our contractual obligations in accordance with applicable law. These terms do not exclude liability that cannot legally be excluded or restrict mandatory passenger and consumer rights. Circumstances outside our control do not automatically remove a right to a refund or another statutory remedy.
The contractual relationship is governed by Croatian law, subject to mandatory consumer protection under the applicable rules. These terms do not impose exclusive court jurisdiction to the detriment of a consumer.
10. Version of the terms
A confirmed booking remains subject to the terms provided when it was agreed. Later website changes do not, by themselves, change an existing agreement.